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| panamanian, standupny, almost famous, female comics, 420, archives, canadian film, 1996 cricket world cup, videos, song dynasty, partying, james v. christy, tourism, funny shirts, goodfellas, | So, to recap: the online help is written for people who don't read manuals, and the people who read manuals don't read the online help because the kind of questions they need answered aren't covered by the online help, because it's written for the people who don't 1930s read manuals, which are the same people who are busy not reading the online help, opting instead to ask the manual readers, who don't know the answers, because there's no fucking 1930s manual. The only way for manual readers to get manual-quality knowledge is to either a) use 1930s the software enough to stumble upon the answers, b) pay for a sub-optimal 3rd-party book written by someone who used the software enough to stumble upon the answers, or c) scrape knowledge from other manual readers who paid for sub-optimal 3rd-party books. In a pinch, you used to be able to call tech support, and ask them your question. |
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| (The man pages on my FreeBSD box are about 25 megs.) The argument could be made that not printing costly manuals saves money almost famous in the software development life cycle. Unfortunately, a much stronger argument can be made that each successive version of Windows cost roughly a hundred dollars more than the one before it, and you almost famous had to buy Mac OS X almost famous twice: once for the beta, then again when it was actually released. An argument could also be made that online help is better than a manual anyway. It's searchable, cross-linkable, and adaptive. Unfortunately, it's also written for the type of people who don't read manuals, and those people don't read online help systems, either. Whether it's online or printed, they still ignore it, preferring to ask the nearest computer geek--a person who, until recently, read the manual. Interestingly enough, he doesn't read online help either, because the online help is written for people who don't read manuals, and answers questions that manual readers don't need help with. |
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