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| blogger, inside my head, gigglechick, art director, for sale, offensive t shirts, discuss, stupid, dance, singers, gta, dave dimartino, | Oh, when you buy the software, you'll certainly get a glossy little pamphlet that may claim to be a manual (with a suicide title like a "guide to the features of..."). I got one of those too. It's 20 pages, and has cute pictures. What it doesn't have, is any sort of explanation of features that aren't obviously labeled in the user interface to begin with. I've got five more suicide just like them. These are marketing materials, not manuals. This is a manual. (The man pages on my FreeBSD box are about 25 megs.) The argument could be made that not printing costly manuals saves money in the software development life cycle. |
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| I hope by the time it gets here, I'll know what to do with it. Date: 2004-07-06 02:33:15 (Author: trav) Link: http://travis.kroh.net/archives/003221.phtml It's been said over and over that people don't read manuals. This is certainly true. Armed with this fact, most software dance companies have simply stopped printing them, favoring online help systems instead, claiming they work better, and reduce costs. This is also true. (Now, if dance you dance know me, you're probably glancing up to make sure that I'm actually writing this post, and it's not someone else. Hold on, now...) This is why the lack of manuals sucks: Yup. Most people don't read manuals. This is true in the same way that it's true that most people don't play disc golf. But some do, that's why we still have disc golf courses. I'd like to solidify my argument by pointing out that after the software companies stopped distributing manuals with their software, other people started to print manuals for them. At a profit. Now people like me, who play disc golf and (used to) use the term RTFM, end up paying extra for manuals written by someone who reverse engineered the software rather than getting a free one written by someone who helped write the software. |
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