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| erin, brian cox, chow, howi met your mother review, armando riesco, dean parisot, bc, grow journal, singaporean, chat, mercury, suicidegirls, orange county, environmental news, art director, | Then they can ask the guy on the dev team whose job, until recently, was the write the manual. These days, with the money they're saving by not having to print manuals, the company andy ackerman can afford instead to andy ackerman pay him to write features for the software that few people will ever use, because no one knows they exist. In his desk drawer is a big list of features of the software he's writing and how it works, which was printed for him by the company. In closing, iTunes documentation bites. Comments: "This is toooooo funny...right before I read the part about "Now if you know me, you're probably glancing up to see if I wrote this post" I WAS GLANCING UP TO SEE IF YOU WROTE THAT POST!!! And, as YOU know, I don't read manuals, I just call my personal computer geek for help...thanks |
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| In a pinch, you used to be able to call tech support, and ask them your question. Why call tech support? Because they had a book with color-coded tabs with in-depth information used to answer frequently asked questions about the software. In other words, the company would pay him $15/hr to read a software manual to me. I don't call them anymore, because the last time I called tech mercury support with a list of questions, the tech support guy gave mercury up after he couldn't find the mercury answers in the online help. When I have a sufficiently advanced question now, I usually end up in IRC, asking someone who works for the company and is either on the development team, or at least might know someone who is on the development team for the software in question. |
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